At PPA we understand the importance of advising companies on issues related to consumer rights. We seek to prevent consumer complaints and know how to respond appropriately if they arise.
To achieve this, we are experts in:
- Preparing absolutely clear manuals regarding requests, complaints and claims (PQR), product guarantees and personal data processing.
- Giving legal advice in the way in which the products offered are advertised to comply with legal standards.
- Preparing the terms and conditions regarding the company’s virtual platform.
- Including the legal requirements for the legal structuring of an electronic commerce platform.
- Advising companies interested in offering promotional games so that they can properly request the respective permits from Coljuegos.
- Defending and advising our clients regarding complaints from consumers.
- Legally representing our clients before an administrative investigation or consumer lawsuit.